Our philosophy. House Call Mobile Grooming strives to offer a stress freegrooming experience for your pet.Your dog’s safety & comfort are our first priority. We will not perform any grooming procedure that causes pain or a level of stress that we feel is excessive. This includes nail trimming in some situations.
Pre-existing medical conditions. The pet owner needs toadvise us of anymedical, physical, emotional issues, allergies, sensitivities or pre-existing conditions. This may include prior surgeries, hip or joint issues, moles, raised scars, ear infections or skin problems.
Difficult behavior. If your pet has behavior problems, please let us know. House Call Grooming reserves the right to muzzle your pet or refuse service.
Appointments. We will arrive as close to the scheduled appointment time as possible. Sometimes situations occur that disrupt our schedule. This includes traffic, weather, spending extra time with a difficult pet. A pet’s safety will not be compromised by rushing to meet a schedule. You will be called and advised of an adjusted arrival time when schedules change beyond our control.
Appointment reminders. Customers will receive a reminder email or text message.
Appointment cancellations. We require 48 hours notice to change or cancel an appointment.
Pricing. Grooming fee is determined by breed, size & coat condition. Additional charges may apply for de-matting, flea/tick treatments and difficult behavior.
Matting. De-matting can be uncomfortable and stressful for your pet. We may ask permission to clip the hair short and “start over”.
Vaccinations. Pets must have an up-to-date rabies vaccination.
Sedated pets. House Call Grooming will not groom sedated and/or tranquilized pets. For the safety of your pet, we recommend that you consider a grooming shop located inside a vet’s office.
Medical Release. If you are not home while your pet is groomed, we need a signed medical release on file. This form permits us to act as your agent to transport and seek veterinary treatment should an emergency arise.
Payment. Payment is due at the time of service. We accept cash or checks. PA sales tax will be added to the final receipt.